Faq
FAQ
Can my earrings break?
Yes. Just like any ceramic piece they can break if
dropped, crushed, or hit into something. But they are more durable than you
think, especially with a little extra love. Please see the care instructions
for advice on storing your earrings, cleaning, and travel.
Can my earring get dirty?
Yes. Discoloration is normal and will occur over time with wear. They can be easily cleaned with mild soap and water. See care instructions.
What if my earrings break?
Accidents happen! I can usually replace the broken piece(s). Depending on the pieces, repairs/replacements cost between €10-20. Please email me and send a pic if possible, and I’ll follow up with options. Be patient, I try to fit these in as quick as I can, but turn around can take some time depending on my schedule and what’s needed.
Do you make clip ons?
I do! It’s not possible for every style, but most with a larger top piece can be made as a clip on. This is a special order so please email me with a request.
Do you do custom orders?
Not regularly, but feel free to send an email and we can go from there.
Shipping & Returns
Which countries do we deliver?
We ship worldwide!
Shipping times and cost
As soon as your items are shipped, you will receive an email with all tracking information.
EUROPE
Belgium/the Netherlands
- Rate: € 5
- Delivery time: 1-3 business days
- Free shipping on orders over € 150
- Carrier: Bpost or PostNL
France/Germany/Luxembourg/UK
- Rate: €10
- Delivery time: 2-4 business days
- Carrier: PostNL
Spain/Portugal/Italy/Austria
- Rate: €15
- Delivery time: 2-4 business days
- Carrier: PostNL
NON-EUROPE
Swiss/Norway/Rest of Europe/Rest of World
- Rate: €20
- Delivery time: 2-4 business days
- Carrier: PostNL